Frequently asked questions
Ordering, payment, shipping, product care and privacy — answered plainly. If something is still unclear, call us; we would rather explain than have you guess.
Ordering
How do I place an order?
Note the SKU of each item, then call +1 (310) 402-3295 or email Linda@shop.aljarash.com with the SKUs, quantities and your shipping address. We reply with a written summary and a secure payment link. Nothing is charged until you approve it.
Can I change or cancel my order?
Yes, free of charge, any time before the parcel is dispatched. Call us and we will stop it on the packing bench.
Do you offer trade or bulk pricing?
Orders of ten units or more receive a 10% trade discount. Interior designers, short-term rental operators and gift buyers should mention their business when they write to us.
Do you sell gift cards?
Yes, in $25, $50 and $100 denominations. They are delivered by email, never expire, and can be spent on anything in the catalog.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover. Payments are handled by a PCI-DSS compliant U.S. processor over an encrypted connection; we never see or store full card numbers.
When is my card charged?
Only after you approve the written order summary. We do not take pre-authorisations or hold funds.
Do you charge sales tax?
Montana has no statewide general sales tax. Where we are legally required to collect tax on a shipment, it is itemised on your order summary before payment.
Are there hidden fees?
No. The price you see plus shipping and any legally required tax is the total. We do not add handling or processing charges.
Shipping
How long does delivery take?
Standard ground is 3–6 business days after a 1–2 business day dispatch window. Expedited two-day and overnight services are available.
Do you ship internationally?
Not yet. We ship to all 50 states and APO/FPO addresses only.
Can I collect my order in Helena?
Yes. Choose local pickup, call ahead, and we will have your box waiting at 368 Pennsylvania Avenue during business hours.
What if my parcel is lost?
Contact us within 14 days of the delivery scan. We file the carrier claim ourselves and reship or refund — you do not deal with the carrier.
Products & care
Is your cast iron pre-seasoned?
Our enameled cast iron does not need seasoning; the enamel is the cooking surface. Avoid thermal shock and use wooden or silicone tools to keep it looking new.
How should I wash the linen and cotton textiles?
Machine wash cold on a gentle cycle with a mild detergent, tumble dry low, remove slightly damp. Skip fabric softener — it coats the fibres and reduces absorbency.
Will the stoneware chip?
It is fired at high temperature and is durable in daily use, but any ceramic can chip if knocked against a hard edge. Stack with a cloth between plates for maximum life.
Are the products dishwasher safe?
Stoneware, enameled cast iron and stainless steel are dishwasher safe. Oak boards and enamel camp mugs should be hand washed.
Privacy & the website
What data do you collect?
Only what we need to fulfil your order and run the site: your name, contact details, delivery address and order history, plus anonymous analytics if you accept optional cookies. Full detail is in our Privacy Policy.
Do you sell my information?
Never. We do not sell, rent or trade customer data to anyone, for any price.
How do I change my cookie choice?
Click “Cookie settings” in the footer of any page to reopen the banner and change your decision.
Do you send marketing email?
Only if you opt in, at most twice a month, and every message carries a one-click unsubscribe link.