Shipping & Delivery
Where we ship, what it costs, how long it takes and what happens if something goes wrong in transit.
Last updated: 1 July 2026
1. Where we ship
Aljarash Home Co. ships to all 50 United States, the District of Columbia, and APO/FPO/DPO military addresses. We do not currently ship internationally, and we cannot deliver to freight-forwarding addresses. Orders to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) are accepted but may require additional transit time and a surcharge, which we quote before you pay.
2. Dispatch times
Orders confirmed before 2:00 p.m. Mountain Time on a business day are usually packed the same day. Everything else leaves within 1–2 business days. We do not pack or dispatch on weekends or U.S. federal holidays. During the last two weeks of December, dispatch may take up to 3 business days.
3. Delivery options and costs
| Service | Carrier | Transit time | Cost |
|---|---|---|---|
| Standard Ground | USPS Ground Advantage / UPS Ground | 3–6 business days | $7.95 — free on orders over $75 |
| Expedited | UPS 2nd Day Air | 2 business days | $19.95 flat |
| Overnight | UPS Next Day Air Saver | 1 business day | $39.95 flat |
| Oversized items (blankets, sets) | UPS Ground | 3–7 business days | Quoted per order |
| Alaska & Hawaii | USPS Priority Mail | 4–9 business days | $16.95 |
| Local pickup (Helena, MT) | — | Same or next business day | Free |
Transit times are business days after dispatch and are estimates supplied by the carrier, not guarantees. Free shipping applies to the merchandise subtotal after any discount and before tax.
4. Tracking your order
You will receive two emails: an order confirmation when we take payment, and a dispatch notice with a tracking number as soon as the label is created. Tracking usually begins scanning within 12 hours of dispatch. If your tracking has not moved for three business days, email Linda@shop.aljarash.com with your order number and we will open a carrier trace on your behalf.
5. Packaging
We pack in recycled kraft cartons with paper void fill. Ceramics and glass are double-boxed. Textiles ship in compostable mailers. If you prefer plain packaging for a gift, tell us in the order notes and we will leave the invoice out and enclose a handwritten card at no charge.
6. Damaged, lost or delayed parcels
- Damaged in transit: photograph the box and the item and email us within 7 days of delivery. We ship a replacement immediately at our cost, or refund you in full — your choice.
- Marked delivered but missing: check with neighbours and household members first, then contact us within 14 days. We file a carrier claim and, in almost all cases, reship at our expense.
- Delayed: if a parcel is more than 5 business days past its estimated delivery window we will either reship or refund at your request.
7. Address accuracy and refused deliveries
Please double-check your shipping address before confirming. We can amend an address free of charge until the label is printed. Once a parcel is in transit, carrier address changes cost $12 and are not always possible. Parcels refused at delivery or returned as undeliverable are refunded less the original outbound shipping cost.
8. Sales tax
Montana has no statewide general sales tax. We collect sales tax only where we are legally required to do so; any applicable tax is shown on your order summary before you pay. We do not add handling fees, surcharges or “processing” charges of any kind.
Questions about a specific delivery? Call +1 (310) 402-3295 Monday to Friday, 9:00–17:00 Mountain Time, or see our Returns & Refunds policy.