Returns & Refunds
Thirty days, no restocking fee, no interrogation. Here is exactly how it works.
Last updated: 1 July 2026
1. Our promise in one paragraph
If an item is not right for you, send it back unused and in its original packaging within 30 days of delivery and we will refund the full item price to your original payment method. There is no restocking fee. If the item arrived damaged, faulty or simply is not what we described, we also cover the return shipping and, where you prefer, replace it instead of refunding.
2. How to start a return
- Email Linda@shop.aljarash.com or call +1 (310) 402-3295 with your order number and which items you are returning.
- We reply within one business day with a Return Authorization (RA) number and a printable label or address slip.
- Repack the item, write the RA number on the outside of the box, and drop it with the carrier.
- Once the parcel reaches Helena we inspect it the same day and issue your refund.
3. Refund timing
| Stage | Typical time |
|---|---|
| RA number issued after your request | Within 1 business day |
| Return transit to Helena, MT | 3–7 business days |
| Inspection and refund authorisation | Same business day as arrival |
| Funds visible on your card statement | 3–10 business days (depends on your bank) |
4. Who pays return shipping
- We pay when the item is faulty, damaged in transit, incorrectly shipped, or does not match its description.
- You pay when you simply changed your mind. A prepaid label is available for a flat $8.95 deducted from your refund, or you may use any carrier you like.
- Original outbound shipping is refunded only when the return is our fault, or when you return an entire order within 14 days.
5. Condition of returned items
Items must be unused, unwashed and free of odours, pet hair and marks, with any tags attached and in the original box or mailer. Cookware that has been heated, textiles that have been laundered and drinkware that has been used cannot be resold and are not eligible for a change-of-mind refund. This does not affect your rights where an item is faulty.
6. Exchanges
The fastest exchange is to return the original for a refund and place a new order — that way you are not waiting on the return transit. If you prefer a straight swap (a different colourway or size), tell us and we will reserve the replacement for 14 days so it does not sell out while your return is on the road.
7. Faulty items and warranty
Every product we sell carries a 12-month workmanship warranty against manufacturing defects, in addition to your statutory rights. Normal wear, misuse, thermal shock to enamel or ceramic, and damage from commercial use are excluded. Photographs of the defect help us resolve claims in hours rather than days.
8. Cancellations
You may cancel any order at no cost before it is dispatched — just call or email. If your order has already shipped, refuse the delivery or start a standard return once it arrives.
9. Non-returnable items
- Gift cards and store credit
- Clearance items explicitly marked “final sale” on the order summary
- Custom-engraved or personalised goods, unless faulty
10. Return address
Aljarash Home Co. — Returns Department
368 Pennsylvania Avenue
Helena, Montana 59620, USA
Please do not send anything back without an RA number; unmarked parcels are hard to match to an order and slow your refund down.